An understanding of negotiation and conflict resolution concepts, and mastering related skills, is key for increased task efficiency, maintaining productive business relationships, and finding solutions to problems that allow all parties to benefit. On the other hand, lack of knowledge and skills in this area can negatively impact relationships, productivity, and profitability.
This course provides a critical assessment of concepts, theories, and practices related to international negotiation and conflict resolution. Different types of negotiation will be discussed including integrative negotiation and distributive. Various types of conflict, and conflict resolution styles will also be explored along with conflict escalation and de-escalation mechanisms. Likewise this course will consider the impact of culture on negotiation and conflict resolution. The course moreover aims to equip students with toolkits for handling conflict and negotiation and build their self-awareness concerning favoured conflict handling styles.
INTERESTED IN JOINING THIS COURSE?
Join this course as part of a degree program or to earn an International Executive Certificate. Speak with an admissions officer to learn more.
If you are an ISM student or alumnus, you can join this course by logging on to MyISM here.